Peer Navigator

POSITION SUMMARY: The Peer Navigator will provide concrete services geared toward assisting children and/or their guardians. The Peer Navigator will provide peer support to engage the individual on a continuum of care to help the individual achieve and maintain motivation for continuing their care while maintaining recovery from substance abuse and mental illness.

POSITION DESCRIPTION:

· Schedule, maintain and manage all appointments for Providers. 

· Re-schedule all “No Show” appointments daily.

· Cancel and reschedule all appointments when a Provider calls out.

· All patient demographic and structured data should be updated as required daily. 

· Keep track of all patients waiting to be seen. 

· Check client insurance status daily and update insurance status in ECW. 

· Scan/ make a copy of the patient’s insurance card/ ID into their ECW chart. 

· Answer all incoming calls and route them appropriately.

· Manages and controls confidential documents including personnel, in/outgoing correspondences, and institutional and historical documents.

· Collect co-payments, and prepare deposits for finance.

· Scan all labs, and all patient documents into the patient ECW account daily. 

· Coordinate and order supplies necessary for department operation.

· Email all residential counselors before 3 pm, and call residences/clients two days before scheduled appointments. 

· General office duties, including but not limited to filing incoming correspondence, dissemination of information to appropriate parties, and maintaining files that contain patient applications following office procedures. 

· Ensure confidentiality of records is maintained as per regulations. 

· Serve as a liaison between Wellness Services, and school personnel

· Maintain good working relationships with all staff, clients, and visitors.

· Additional duties as assigned by the Program Director. 

· Attends all meetings and annual in-services as required or mandated. 

·  HS Diploma or equivalent 

· Minimum two years related work experience 

· OMH Peer Certification or Family Peer Specialist Certification preferred

· Knowledge of behavioral health services

· Strong organizational, communication, and interpersonal skills.

· Computer Skills – Using computers and computer systems to set up functions, enter data or process information.

· Documenting/Recording Information – Entering, transcribing recording, storing, and maintaining information in written or electronic form

· Ability to speak, read and write the English language

· Bilingual English/Spanish preferred