Peer Support Program Director

Patient Relations Coordinator

Remote

60-80K

Position Overview:

We are seeking a warm, patient-focused individual to serve as a Patient Relations Coordinator for a growing peer support program. This critical role ensures new and existing patients feel supported, heard, and fully satisfied with their care. The coordinator will serve as the first point of contact for patient concerns, following up on new placements and maintaining relationships with long-term clients.

Key Responsibilities:

• Contact new patients after services begin to ensure they’re satisfied with their care and assigned aides

• Serve as a support line for existing patients with concerns or complaints

• Document all communications and follow-up in a timely and organized manner

• Collaborate with the clinical and coordination teams to resolve issues and ensure continuity of care

• Maintain an ongoing, respectful relationship with patients and family members

• Monitor trends in feedback to identify areas of improvement across the agency

Ideal Candidate & Qualifications

• Experience in patient-facing roles within healthcare is preferred

• Strong phone etiquette and interpersonal skills

• Warm, empathetic, and solutions-oriented personality

• Ability to manage multiple conversations with calm and clarity

• Proactive in identifying and resolving patient issues

• Tech-savvy enough to track and follow up with cases across digital platforms

Email resume to: Baila@maiplacement.com