Case Manager- Housing Stability (Ontario County)

PURPOSE

Provide case management to families experiencing housing insecurity in Ontario County working out of the Geneva Social Services office. 

Job Duties

1. Provide case management services and service coordination to individuals and families who come to Ontario County Department of Human Services for housing assistance. 
2. Conduct screening for resource eligibility. 
3. Assist individuals and households in developing/identifying/evaluating and revising a service plan, milestones, and short and long-term goals.
4. Identify, maintain, and distribute resources. 
5. Communicate and case conference regularly with Department of Human Services Examiners, Ontario County and YWCA leadership and partners
6. Link families to appropriate services and activities within Ontario County, including employment and training services, legal assistance, mental health support, substance use disorder services, housing, childcare and other appropriate services.  Serve as liaison between YWCA and other social agencies, landlords and community resources.
7. Maintain accurate up-to-date electronic records, reports and billings. Monitor and follow up on participants progress towards meeting goals.
8. Establish transportation or assist in transporting participants to essential appointments.
9. Demonstrates understanding of and sensitivity to cultural differences.
10. Demonstrates compliance with all appropriate HIPAA Privacy and Security Standards as defined by the Federal and State law and Ontario County Department of Human Services and YWCA of Rochester and Monroe County.
11. Perform other duties as requested.

RELEVANT BACKGROUND

 Experience and Education Qualifications

• Associate's in psychology, Human Services with equivalent experience.
• Two (2) years’ experience in crisis intervention, trauma-informed care, service coordination or lived experience.   

Core Competencies

• Teamwork
• Accountability
• Mission Focus
• Diversity/Diverse Perspectives
• Commitment to Excellence
• Flexibility/Adaptability

Functional Competencies

• Builds Strong Client Relationships
• Builds Collaborative Networks
• Crisis/Conflict Resolution
• Listening/Understanding & Responding
• Concern for Order & Quality
• Manages Oneself & Practices Wellness

Knowledge, Skills, and Abilities

• Knowledge of community services.
• Bilingual in Spanish preferred.
• Computer literate.

Additional Requirements

• Must possess a valid NYSDL and have access to a vehicle.

TERMS OF EMPLOYMENT 

This is a grant position which may not exist beyond the duration of the grant period or any subsequent renewal of it.  When the grant or any subsequent renewal ends, grant employees will be terminated, and their positions will cease to exist.   There is also no guarantee of continued employment for the duration of the grant.

A grant-funded employee may apply for and be considered for employment in another regular position in the same manner as any other applicant.  If hired into a regular position, the employee’s salary from the grant position does not necessarily follow the employee into the new regular position. 

WORK ENVIRONMENT

Usual social services office working conditions prevail.  Regularly required to be able to lift up to 30 pounds.