Case Manager (Update)

POSITION: Medical Case Manager/Housing Case Manager

PURPOSE: The Medical Case Manager/Housing Case Manager works in collaboration with clients and providers to coordinate care, navigate through complex governmental systems, access medical, social, housing, legal and emergency services. The role coordinates and facilitates case conferences with all health care and social service providers. The Medical Case Manager/Housing Case Manager provides HIV/AIDS education and access to ongoing client workshops and seminars. Coordinates the 340 pharmacy program for eligible clients.

CLASSIFICATION: Non-exempt, at-will position. Full-time, benefits eligible.

POSITION REPORTS TO: Director of Ryan White Services and Director of Housing

SPECIFIC RESPONSIBILITIES: (Examples – not an all-inclusive listing)

Medical Case Management Specific Activities

• Maintains a caseload and provides case management for Ryan White clients. Monitor the health conditions of individuals served and ensure quality services are provided.
• Provides education to clients regarding HIV, medications, labs, and various other medical conditions.
• Provides support to clients to increase adherence to appointments and medication regimens; assists clients with scheduling necessary follow-up care in a timely manner.
• Monitors lab work and trends.
• Stays current with the latest developments, advancements, and trends in the field of nursing and HIV by attending seminars/workshops, reading professional journals. Integrate knowledge gained into current work practices.
• Participates in community outreach activities (community fairs, outreach clinics, community collaborations).
• Participates in the Agency’s Quality Improvement Management Team, gathering data and examining performance measures.
• Executes Department of Public Health service delivery protocol.
• Works with the Director and Assistant Director of Housing and Ryan White Programs on administrative reporting (DPH and United Way Outcomes, E2CT, Medication Adherence, etc.).
• Works collaboratively with other agency staff in developing and ensuring comprehensive services for clients including the Housing Coordinator.
• Attends all mandated Department of Public Health trainings.
• Works as a team member in providing agency coverage for evening and weekend activities.
• Conducts client data collection and entry into E2CT. Ensures all data and files are audit ready.

Housing Case Management Specific Activities

• Maintains a caseload and provides case management on a daily basis for Housing clients.
• Facilitates client care and services with all service providers.
• Executes DHMAS, HUD, DOH, and HOPWA grant standards.
• Maintains a current knowledge of housing standards and trends.
• Works with Director and Assistant Director on administrative reporting (DHMAS, HUD, DOH, HOPWA, etc.).
• Works collaboratively with other agency staff in developing and ensuring comprehensive services for clients including the Medical Case Management Team.
• Works with clients participating in the AFL Housing Program on finding safe affordable housing for members.
• Conducts client data collection and entry into DDaP and HMIS; ensures all data and files are audit ready.

General

• Attends all mandated trainings including Agency-wide and Medical & Housing specific.
• Maintains both a valid driver’s license and car insurance.
• Preforms other duties as assigned.

EDUCATIONAL REQUIREMENTS:

• Master’s Degree in Public Health, Human Services, or related field + 1-2 years’ experience (either lived or relevant professional) or;
• Bachelor’s Degree in Public Health, Human Services, or related field + 3-5 years’ experience (either lived or relevant professional).

MINIMUM QUALIFICATIONS:

• A strong commitment and passion for the people we serve at Alliance for Living, including those who use drugs, engage in sex work, people who are houseless, and people living with HIV/AIDS and/or Hepatitis C (HCV).
• Extensive knowledge and practice of Harm Reduction.
• Ability to develop trust and rapport with Clients, project staff, and community partners.
• A team-oriented person with the ability to work independently under minimum supervision
• Engagement in critical problem-solving methods; possessing the required judgement to properly Escalate issues and suggestions for resolution to the Assistant Director and Director for consideration.
• Demonstrated skill in active listening and conflict management, including de-escalation.
• Understanding and ability to maintain appropriate boundaries.
• Cross-cultural skills and experience with diverse populations to ensure effective delivery of client care and assignment of resources.
• Strong communication and time management skills, including multi-tasking in a high-volume environment and the desire to cross-train for other assignments/programs.
• Intermediate computer proficiency (MS Office) and the efficient use of relevant software programs.
• Desire to engage in continuous learning to expand skill sets.
• Ability to honor confidentiality requirements during both employment and post-employment periods.
• Must have reliable transportation, valid driver's license and auto insurance to provide community outreach in Norwich, Groton and other surrounding areas.
• Bi-lingual ability a plus.

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer and phone.
• Occasional lifting, carrying, and moving inventory weighing up to 20 pounds between floors.
• Occasional bending, stooping, kneeling and/or crouching for housing inspections.
• Occasional (varies weekly based on clients’ needs) time spent outside and mobile to conduct inspections, meetings, and participate in community events.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Those with lived experience with substance use disorder and knowledge of current drug supply, as well as individuals from diverse cultures, backgrounds, life experiences, and identities are encouraged to apply. Being able to connect with the community on these levels has shown to be effective in managing both diverse programs and client base. 

Revised 3/13/26