Certified Peer Support Specialist

Summary:  

The Certified Peer Support Specialist, as part of the Well-Being team and in collaboration with the person served, will provide peer coaching while being responsible for assisting with assessment, case plan development and linkage to community referrals for consumers. This position is a community-based position, which involves outreach services. The Certified Peer Support Specialist provides services to an assigned caseload under the supervision of the Case Manager Supervisor.  

Responsibilities:  

• Gain trust and respect of peers based on shared experience, mutual support, and perspectives.
• Mentor the peer on negotiating human service systems.
• Model recovery and skills that are conducive to community participation and inclusion.
• Provide follow-up services to known locations as identified by the person served. 
• Participates in team meetings and presents information obtained to the consumer’s treatment 
• Assist with developing and monitoring Person Centered Plans in tandem with the clinic case managers 
• Documents services provided in a timely and accurate manner according to NSO Policy 
• Completes progress notes according to NSO policy.
• Uploads all required documents into NSO Electronic Record, when required.
• Completes and makes corrections to reports within time frames requested by supervisor
• Receives instructions and assignments, providing weekly schedule into your ECO Calendar 
• Follows through with assigned tasks.
• Participates in supervisory meetings and team meetings.
• Identifies resources within the community and assists clients to access resources as needed. 
• Develops and maintains a working knowledge and relationship with providers of resources for clients. 
• Apprises Administrative staff of service gaps that affect clients’ functioning within the community.
• Includes all duties assigned by the supervisor.
• Productivity will be based on outcome measures predetermined by the funding source. 
• Service Activity Logs must demonstrate performance consistent with Person Centered Plan.
• Complies and adheres to department and NSO policies and procedures.  
• Adheres to established quality and performance improvement standards.  
• Works effectively with others to accomplish goals/resolve problems.  
• Organizes work well and uses time effectively.
• Maintains consistent work attendance.  
• Maintains good operating environment by attending work on time as scheduled.
• Professionally represents NSO and promotes NSO mission and vision statements.  
• Promotes a harmonious work environment.
• Demonstrates expertise in his/her functional area, leveraging unique core of knowledge and skills to achieve results.
• Ensures client satisfaction through the process of monitoring, improving, and delivering excellence in program services.
• Is open to new approaches and takes steps to increase knowledge, skills and abilities, both from within and outside NSO.
• Complies with contractual and regulatory requirements, as needed.  
• Fosters commitment, team spirit, pride, and trust.  
• Possesses good work ethic, drive, energy, and persistence to achieve goals. Takes accountability for job responsibilities.
• Able to anticipate and bring about change when needed.
• Performs other duties as assigned.  

 Candidate Requirements: 

• High school diploma or equivalent (GED)
• Certified Peer Support Specialist certification
• 1-year experience using services in community mental health (CMH); Must demonstrate experience in recovery from mental illness, addiction, and/or homelessness (or a combination thereof)
• Must have 6 months experience in the provision of peer support, self-help, or mental health/behavioral health services.
• Ability to utilize personal computer including MS Word & Outlook/email.
• Valid MI Driver’s license and auto insurance

Neighborhood Service Organization is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.