Mobile Crisis Peer Support Specialist

ABOUT US:
At Park Place Behavioral Health Care, we've been leading the way in mental health and substance use disorder services since 1976. As a multi-site facility, we provide a full spectrum of innovative behavioral health services tailored to meet the needs of both inpatient and outpatient clients.

We're more than just a workplace.  We’re a mission-driven community dedicated to improving lives. Every member of our team plays a vital role in empowering individuals and families to achieve wellness, live self-directed lives, and reach their full potential. Join our team of over 300 passionate professionals and become part of something meaningful.

We’re proud to foster a diverse, inclusive, and respectful environment where every voice matters. We know that embracing different backgrounds and perspectives not only strengthens our culture but also enhances the care we provide.

WHY WORK WITH US?:
We offer more than just a job.  We offer growth, balance, and the opportunity to make a difference.

Our benefits include:

• Paid Time Off & Holiday Pay
• Medical, Dental, and Vision Insurance
• Basic Life and AD&D Insurance
• Short-Term Disability
• Flexible Spending Accounts
• 401(k) Retirement Plan
• FMLA Leave
• Ongoing Training & Development
• Flexible Work Options (Full-time, Part-time, Contract)
• Career Advancement Opportunities

With over 45 years of service in the community, Park Place Behavioral Health Care is a trusted leader with stability, flexibility, and purpose.

ABOUT THE ROLE:

SUMMARY:

The Peer Support Specialist provides peer support services to individuals with mental illness and co-occurring conditions. This role will function as a role model to peers by drawing on lived experiences and demonstrating effective coping and self-management skills. The Peer Support Specialist serves as a consumer advocate, providing information, support, and encouragement to individuals. This role will assist individuals in advancing their mental health recovery process.

SUPERVISORY RESPONSIBILITIES:

N/A

Essential Duties and Responsibilities:

The Duties and Responsibilities reflect the general details considered necessary to describe the principal functions of the job and shall not be construed as a detailed description of all related work assignments that may be inherent to the job.

• Provide crisis response for recipient 24/7/365.
• To provide immediate telephonic response to assess crisis and determine the risk, mental status, and appropriate response; provide face-to-face response as needed.
• Will work as a member of an interdisciplinary Mobile Crisis Response Team and other professionals to develop a plan for recipients and/or revise existing plan components as appropriate.
• Complete all documentation in a timely manner according to department policies and procedures. This includes mandated data tracking elements.
• Provide coordination of care, directly to the person and the family across transitions of care, including in agency services and community resources.
• Monitor the presenting mental illness and/or co-occurring symptoms.
• Help maintain the self-respect, personal dignity and physical safety of each recipient.
• Work cooperatively with all other staff and relate favorably to recipients and families.
• Attend all mandatory staff meetings and consumer conferences or give advance notice to direct Supervisor as to reasons for inability to attend.
• Receive supervision by direct Supervisor.
• Report any changes in consumer’s condition, family situation, or needs to the appropriate personnel.
• Report any accident or incident to the direct Supervisor or Designee.
• Report to direct Supervisor or Designee any suspected abuse, neglect or exploitation of recipients.
• Be familiar with PPBH policies and procedures including the securing of emergency services.
• Be familiar with HIPAA regulations and abide by them.
• Assure consumer’s rights are met and maintain consumer confidentiality at all times.
• Obtain and keep current all training required by the agency.
• Complete all required trainings, CEU’s and Certifications for Peer Recovery Support Specialist.   
• Able to work a flexible schedule which allows for evening and weekend hours as may be required to respond to individual needs.
• Able to drive to locations within the Program service area.
• Perform any other duties as required by Supervisor.

CORE COMPETENCIES:

• Demonstrated ability to advocate with participants.
• Demonstrated ability to keep boundaries and form appropriate professional relationships with participants.
• Demonstrated knowledge of recovery principles and recovery-oriented treatment programs as outlined in the PEER SERVICES TOOLKIT 64.
• Demonstrated consistent behaviors in patience, creativity, flexibility, compassion, and sensitivity to persons with disabilities and other minority populations.

QUALIFICATIONS, EDUCATION AND /OR EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or GED and one year experience.
• Knowledge of relevant laws, regulations and policies regarding social service provision, reporting requirements, data practices and client rights.
• Knowledge of and sensitivity to cultural differences and special needs of various marginalized groups, and ability to consult with other providers regarding these.
• Knowledge of community resources including functions of other social service agencies.
• Knowledge of vulnerable adult laws and similar rules and regulations.
• Knowledge of peer recovery philosophy and practice as it applies to those adults with mental health challenges.
• Skill in consultation, problem solving and coordination of service delivery.
• Skill in providing support to individuals on a short-term basis.
• Ability to prioritize work.
• Ability to develop and maintain effective professional work relationships and therapeutic relationships with individuals.
• Ability to tolerate high levels of stress.  
• COMPUTER SKILLS: Must have Intermediate to advanced experience in MS Office Suite and electronic devices (Outlook, Word, Excel, PowerPoint).
• LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals.

REQUIREMENTS:

• A valid Class E Drivers’ License for positions that require driving personal or Agency vehicle on Agency business.
• Must maintain a minimum Bodily Injury & Property Liability insurance limit of at least $50,000 for positions that require driving personal own vehicle (POV) on Agency business.
• PPBH is a 24/7 Agency.  All employees must be available as needed when required.

PHYSICAL DEMANDS:

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms.  The employee is occasionally required to stand; walk; sit; climb or balance; stoop; kneel; crouch; or crawl; and talk.

If this sounds like you, we invite you to apply.  We can’t wait to meet you!

We are an equal opportunity employer, and we are committed to providing equal employment opportunities to all employees and applicants.  We also participate with the Florida Care Provider Background Screening Clearinghouse for all employment backgrounds.  Please refer to this link for more information: https://info.flclearinghouse.com 

If you require reasonable accommodation during the application or interview process, please contact our HR Department at 407-846-0023.