Peer Support Program Manager

S&H Youth And Adult Services in Salisbury, NC is looking for one peer support program manager to join our 56 person strong team. We are located on 714 South Main Street Salisbury NC. Our ideal candidate is attentive, punctual, and engaged.

Benefits

We offer many great benefits, including

Clinical Supervision & Training for Licensure/Certification: Clinical Supervision for licensure/certification is offered weekly as a benefit of your employment. This is not paid time. Participation in any of the trainings and supervision for licensure and certification, will require a two-year employment commitment from the commencement date of licensure, certification, and/or supervision and training. Should you fail to honor your commitment S&H Youth and Adult Services, Inc. will recoup the cost of training and supervision from your pay, you will be responsible for reimbursing the agency for the cost of training and supervision. Should you accept this job offer, per company policy; you will be eligible to receive the following beginning on your hire date. Your signature below indicates your understanding and compliance with this rule. S&H Youth and Adult Services, Inc may cancel or modify the terms of such benefit policies from time to time without further notice.

Paid Time Off (PTO): Paid time off is offered to salaried employees after 1 year of committed service, at which time, employees are eligible for 40 hours of paid time off. Please note that all time off requests must be submitted to Human Resources at least 14 days/two weeks in advance.

Medical, Dental, and Vision: SHYAS is pleased to offer all full-time employees' medical insurance, dental insurance, and vision insurance. These benefits are available after you have satisfied your probationary period, and you become a permanent employee.

401K Retirement Plan: SHYAS is pleased to offer 401{k} plans to all full-time employees. A 401K plan is a personal pension {savings} account, as defined in subsection 401{k} of the U.S. Internal Revenue Code. Periodic employee contributions come directly out of your paycheck.

Responsibilities

Peer Support Services Program Manager

The Peer Support Services (PSS) Program Manager is a NC Certifie Peer Support Specialist Qualified Professional responsible for the overall clinical, administrative, and operational management of Peer Support Services within the assigned catchment area. This role provides direct supervision and leadership to Peer Support Team Leads, oversees access to care, utilization management, documentation compliance, and ensures the delivery of ethical, person‑centered, evidence‑based peer support services across the continuum of care.

The PSS Program Manager leads program design and implementation, manages intake and authorization processes, monitors service quality and outcomes, and ensures full compliance with Medicaid, LME/MCO, and agency policies. This position plays a critical role in maintaining access to care, meeting productivity targets, supporting staff development, and improving outcomes for individuals served, while modeling advocacy, dignity, respect, and recovery‑oriented practices.

Key Functions of the Role

• Oversees all Peer Support intakes, access‑to‑care processes, authorizations, and service assignments.
• Provides clinical and administrative supervision to Peer Support Team Leads and monitors staff productivity and documentation quality.
• Manages treatment protocols, utilization management, and service reviews (30/90 day, concurrent, quarterly, and annual).
• Ensures accurate and timely documentation within the electronic health record (EHR) and completion of required reports (NC TOPPS, QM, UM, LME/MCO).
• Leads quality improvement, compliance audits, staff training, and performance evaluations.
• Maintains community and provider relationships and represents the agency in stakeholder meetings.
• Supports program growth, strategic planning, and achievement of consumer census and billing goals.

Qualifications

• Bachelor’s degree or equivalent (Master's Level QP/Licensed Clinician preferred).
• Qualified Professional with experience serving the target population.
• Minimum of two years of management experience.
• Minimum of two years of peer support experience.
• Strong leadership, analytical, communication, and decision‑making skills.
• Demonstrated commitment to cultural competence, ethical practice, and recovery‑oriented care.

We are looking forward to receiving your application.

Thank you.