- Respond to Mobile Crisis dispatches in the community alongside QMHP and or QMHA.
- Collaborate closely with QMHPs, QMHAs, law enforcement partners, EMS, St. Alphonsus Emergency Department, and community providers.
- Participate in shift debriefings, case consultations, team meetings, and mandatory training, including safety protocols and field readiness training.
- Use lived experience to build rapport, reduce stress, model recovery, validate, empower, and support individuals who are in emotional or behavioral health crisis.
- Provide grounding techniques, emotional support, coping skills, and non-clinical supportive presence.
- Assist clients in identifying strengths, self-determination, and recovery-oriented pathways.
- Document client progresses per department policies and procedure.
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- Ability to respond appropriately to and deescalate a crisis.
- Encourage self-advocacy and support individuals in understanding their rights, choices and treatment options.
- Assist clients in connecting with outpatient treatment, peer-run organizations, housing support, crisis respite, detox and community resources.
- Complete concise documentation of peer services, interventions, and client interactions in alignment with OARs and agency documentation standards.
- Ability to multi-task, manage time, meet deadlines, and remain calm and professional under pressure.
- Maintain confidentiality and adhere to HIPAA, OHA Peer Code of Ethics, and agency privacy policies.
- Perform all work duties and activities in compliance with Lifeway’s policies/procedures, Oregon Administrative Rules, OSHA, and HIPAA regulations.
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