POSITION OVERVIEW

Diversion Hub serves justice-involved individuals in Oklahoma, Canadian, and Cleveland Counties by uniting multiple support agencies under one roof. Through coordinated services, we provide resources that stabilize lives and reduce involvement in the criminal legal system.

RESPONSIBILITIES

The Triage Specialist serves as an essential support role for higher-need clients who may struggle with stability, appointment follow-through, or emergent needs. This position provides immediate triage, fills service gaps for the case management team, and applies de-escalation and crisis-intervention skills when urgent needs arise. The Triage Specialist will also participate in the Crisis Intervention Task Force, ensuring that clients are connected quickly and effectively to the right resources and support:

• Demonstrating the values expected within the program and promoting the mission of the organization.
• Engaging directly with clients who present higher needs or urgent circumstances, including those struggling with maintaining appointments or following through on services.
• Conducting triage assessments to identify immediate safety concerns, gaps in service, and priority needs
•  Applying trauma-informed and evidence-based de-escalation techniques when necessary to stabilize situations.
• Providing stop-gap support for the case management team by assisting clients with urgent needs between appointments.
• Participating in the Crisis Intervention Task Force, offering insight into client challenges and advocating for systemic solutions.
• Maintaining clear and timely documentation of all triage interactions, service connections, and referrals in Salesforce.
• Collaborating closely with case managers, justice navigators, service navigators, and partner agencies to ensure smooth handoffs and continuity of care.
• Facilitating client access to critical supports such as housing, transportation, food, court obligations, employment, ID assistance, behavioral health, and recovery resources.
• Submitting all required triage-related reports timely and accurately.
• Adhering to agency code of ethics and professional standards, including strict client confidentiality.
• Attending all staff development, trainings, and meetings as required.
• Any other duties within the scope, spirit, and purpose of the job and/or organization.

EDUCATION AND EXPERIENCE

• Certified Peer Recovery Support Specialist (PRSS) required.
• 1 to 3+ years of experience in social work, communication, criminal justice, political science, or similar human service area.

ADDITIONAL JOB REQUIREMENTS

• Clearance of background check.
• Must have own transportation for site visits. Valid driver’s license and insurance on motor vehicle in accordance with state law and agency requirements.

QUALIFICATIONS OF THE IDEAL CANDIDATE

• A working knowledge and interest of the criminal legal system.
• Passion to serve those that have been impacted by the criminal legal system.
• Demonstrate excellent oral and written communication skills.
• Be able to interact with persons of diverse cultural and socioeconomic backgrounds in a manner that demonstrates sensitivity toward cultural differences and respect for everyone.
• Possess maturity and judgment consistent with the high level of responsibility.
• Demonstrate flexibility in position requirements.
• A proven track record developing and maintaining community partnerships and collaboration.
• A proven ability to meet multiple deadlines and balance numerous projects while maintaining a perspective on long-term goals.
• Independence and self-confidence to act decisively and, at the same time, an ability to receive, integrate and translate others’ ideas and suggestions.
• A hard working, positive, mission-driven and extroverted work style.
• A welcome attitude to constructive criticism of their work.
• Analytical skills, quantitative and qualitative.

COMPUTER EQUIPMENT AND SOFTWARE REQUIREMENTS

Intermediate computer, mobile device and internet skills with knowledge of software programs including but not limited to:

• Windows and Microsoft Office Products
• Cloud-based File Sharing such as Google Drive and SharePoint
• Adobe Products
• Client Databases

PHYSICAL DEMANDS

While performing the duties of this job, the employee must be able to sit over long periods of time and be able to talk, hear, sit, stand, walk; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl climb stairs, lift and or move items of up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. Must have excellent command of English language and grammar, both verbal and written. Must be able to manually operate and use a computer. Must be able to clearly hear and understand telephone conversations.

EQUAL OPPORTUNITY PROVIDER

The Diversion Hub has a policy to provide equal employment opportunities to all qualified persons without regard to race, creed, religion, sex, sexual orientation, age, national origin, physical or mental disabilities, marital status or any other status or characteristic protected under federal, state or local law.