RSC Community Outreach Coordinator

FLSA Status: Non-Exempt

Hourly Range: $23.76 per hour - $26.14 per hour  

Schedule: Full-time, Sunday–Thursday, 6:30 AM – 2:30 PM, Hours may change based on department or agency needs, Additional hours in evenings, weekends, and holidays may be required

Homelessness is a public health, social and racial justice issue!

Since 1984, St. Francis House has committed itself to healing the wounds of those impacted by an inequitable society and breaking down the barriers, including systemic racism that prevent all people from living lives of dignity.

St. Francis House is the State’s largest provider of day services supporting people who are at risk of or are experiencing homelessness. Located in the heart of downtown Boston, we compassionately welcome nearly 500+ adults through our doors every day who are seeking a safe and dignified refuge and opportunities to rebuild their lives. Our holistic approach allows us to deepen our impact by offering integrated programing that helps our guests achieve stability in the areas of housing, income, and behavioral health. Joining our team would provide you a dynamic opportunity to work with an interdisciplinary team of providers dedicated to solving this public health crisis.

We offer an extensive Benefits package! Up to 90% of individual insurance premiums paid for Harvard Pilgrim Health Care health insurance & Altus dental insurance, 4 weeks of vacation and 13 holidays recognized per year, employer – paid life & disability insurance, a vested 403b retirement with 5% match, and much more!

Job Summary

The Recovery Support Center staffing includes a manager and three Coordinators, all of whom are people in recovery.  The three Coordinators each have core duties to the Center and the members, but also each have a special focus as summarized below. The coordinators work together, as well as with the Manager, peer leaders, and members, to ensure that the Recovery Support Center is a safe, welcoming, supportive, and consistent community for people who are sober and in recovery.  Coordinators must be committed to championing recovery, providing and encouraging peer-to-peer support and helping to shape and organize the overall Peer Participatory Process that is the heart of the RSC model.  Coordinators expected to act as positive role models and peer mentors, providing guidance, support, and access to key resources that help members on their recovery journey, no matter what pathway of recovery they choose. 

The Community Outreach Coordinator is a vital member of the Recovery Support Center.  This position is part of a team of employees, who work together to ensure that the Recovery Support Center is a safe, welcoming, supportive and consistent community for people who are sober and in recovery. The Community Outreach Coordinator provides guidance, knowledge, support and access to resources within SFH and/or within the local Boston area while respecting and supporting the pathway of recovery the member may choose.  The Community Outreach Coordinator champions’ recovery provides and encourages peer-to-peer support to help, shape and organize the overall Peer Participatory Process that is the heart of the RSC model. 

Essential duties / responsibilities 

•  Stays up to date about resources for members at St. Francis House.    
• Acts as a key connector to SFH services that can benefit members.  
• Explores the local Boston area for ideas of people and organizations that could make positive contributions to the Center and its members.  
• Conducts outreach to educate and inform the Boston community about the Center services and find ways to promote Multiple Pathways of Recovery.  
• Provides coaching/mentoring to members.   
• Upholds Center’s Code of Ethics, Boundaries with and between members and illustrate trauma-informed, recovery oriented values.  
• Reinforces positive messages of recovery through actions, including language that represents a stigma-free community.  
• Participates and assists fellow coordinators in  providing support for peer led activities and events as well as collaborating with other SFH staff to engage and support members to other SFH programs  
• Welcomes people to the center, provides center orientations, membership enrollments, and scan membership cards.  
• Intervenes respectfully to ensure members are abiding by the shared expectations, practices and values of the Center.    
• Enters basic information into database that keeps all required documentation current to track member participation.  
• Promote a safe, recovery-positive environment. 
• Uphold trauma-informed, person-centered practices. 
• Encourage member participation in peer-led activities and events. 
• Provide Center orientation and manage membership processes. 
• Intervene respectfully when behavior does not align with Center expectations. 
• Support members in developing recovery-focused ideas and activities. 
• Share recovery resources and event information. 
• Collaborate with SFH staff and programs.
• Maintain attendance records and support annual member surveys. 
• Participate in regular supervision and training. 
• Respond to urgent situations, including de-escalating behavior and using naloxone in emergencies. 
• Adheres to agency code of conduct. 
• Performs other duties as assigned. 

• Strong communication and interpersonal skills with clear boundaries and a customer service mindset. 
• Compassionate and knowledgeable about challenges related to homelessness, addiction, and disabilities. 
• Understanding of addiction, multiple recovery pathways, and recovery coaching practices. 
• Strengths-based mindset rooted in the value of giving back, with a patient and encouraging approach. 
• Familiarity with the peer participatory process model and a commitment to trauma-informed, person-centered, recovery-oriented care. 
• Collaborative, adaptable, and open to learning and feedback. 
• Strong organizational and time management skills, with the ability to prioritize and delegate. 
• Comfortable using computers, internet tools, email, and Microsoft Office. 
• Proficient in English. 
• Able to perform in fast-paced, high-stress environments. 
• Actively engages in training, supervision, and professional development.
• Able to engage with outside organizations in offsite settings and represent RTG and St. Francis House in a professional manner. 

Education & Experience

• High School diploma or equivalent. 
• Minimum of one year of experience working directly with people experiencing homelessness and or substance abuse/recovery.  
• A minimum of one year lived experience with three years sobriety and active engagement in recovery practices. 
• Lived experience with homelessness and or working with homelessness and/or may have additional challenges related to mental and/or physical health and/or various types of disabilities.   
• Training and completion in the Recovery Coach Academy and training in motivational interviewing a plus. 
• Experience using Microsoft Word (Word, Outlook, Excel, etc.) software, and extensive knowledge of HMIS database software. 
• Bilingual Spanish a preferred. 

Work Environment & Activity

• Prolonged periods of sitting at a desk and working on a computer. 
• Must be able to lift up to 30 pounds at times. 
• Prolong standing and moving throughout multi-level building. 
• Constantly operate computer and other office machinery, such as a calculator, copy machine, computer printer, 2-way radio. 

If you are ready to make a lasting impact in the lives of others, please complete our application process.

SFH is an Equal Employment Opportunity Employer. We are committed to fair and equitable employment practices and to fostering a workplace where all employees are respected, supported, and able to grow. In support of our mission, we encourage individuals from all backgrounds to apply, including those with lived experience of homelessness or recovery and those who have faced barriers to employment. We value the range of experiences and perspectives that strengthen our work in the community.

Reasonable accommodations may be made to enable individuals with disabilities to perform these duties. 

This job description is subject to change and does not restrict management’s right to assign or reassign duties and responsibilities to this job at any time.